Patient's Rights & Responsibilities
You have the right to:
- Be treated to the highest professional and ethical standards by appropriately qualified Healthcare Professionals
- Be informed about the cost and payment options of the healthcare service provided by the health facility
- Be aware of the name and specialty of the treating Healthcare Professional responsible for your care
- Request that the treating Healthcare Professional communicate in terminology and language you may reasonably expect to understand or through services of an interpreter
- Have your request courteously received and properly considered as quickly as circumstances permit
- Be informed adequately regarding diagnosis, treatment plan, prognosis of the treatment and follow up care
- Be informed of the reason for various tests and treatments
- Receive information regarding your treatment/ procedure such as potential benefits, side effects, risks and alternatives that will enable you to participate in making informed decision
- Change your mind about any treatment / procedure for which you have given consent to, refuse treatment and to be informed of the medical consequences of this action
- Request a second opinion by another Healthcare Professional or to change the health facility or the Healthcare Professionals without compromising care within or outside the organization
- Be informed of the evidence status of any treatment / procedure conducted by health facility, all related potential benefits risks and therapeutic alternatives
- Receive immediate care and transfer to hospital in life threatening emergency situations. Â Â Â Â Â Â Â Â Â Â
- Expect your personal privacy to be respected to the fullest extent consistent with the prescribed to you and applicable to UAE laws
- Expect all communication and other records pertaining to your care to be kept confidential and protected from loss or misuse to the extend required by the UAE laws and local regulations
- View your medical record under the supervision of the treating doctor or medical team staff, according to DHA’s rules and regulations
- Be treated in a safe environment
- To receive appropriate protection and services if you are vulnerable, disabled individual, and / or elderly
- Receive information on how to make a suggestion / complaint to the health facility
- Consent or refuse to participate in medical training programs or research projects
- To end your participation in such programs / projects at any time, for any reason without compromising the quality of medical services provided to you
It is your Responsibility to:
- Abide by any rules and regulations of the health facility
- Present official personal identification and health insurance details whenever required
- Attend the appointment on time and notify the health facility when you are unable to do so for any reason
- Respect the priority given to emergency cases
- Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, allergies and any other matters related to your health
- Notify the treating healthcare professionals if you do not understand your diagnosis, treatment or prognosis
- Cooperate with, and follow the treatment plan as outlined by the healthcare professional
- Bear the consequences if you decide not to follow instructions, treatment plan or recommendations by healthcare professionals
- Treat healthcare professionals, other patients and visitors in a respectful manner
- Accept financial obligations associated with your care
- Safeguard your belongings whilst receiving any healthcare treatment
- Observe safety rules including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene